Thingmagic Universal Reader Assistant 2.6 Manuel d'utilisateur télécharger pdf (Page 34)

Troubleshooting

Universal Reader Assistant v2.6 User Guide 34

1. Transport Logging: Follow the steps to collect transport logs.

2. Collect the Error Log saved in [Windows Start menu] | Documents | URA |

tmrlog_[timestamp].txt

3. Reader Serial Number: See the 2d barcode label.

4. Reader Diagnostics

5. Boot Logs (if using a networked reader): Follow the process for collecting

boot logs described in the hardware user guide, reboot the reader and save the

full output from the console.

6. Physical Configuration: any details available about the number and types of

antennas connected, cables used, power supply, etc. and tags being used.

7. Environment: any details about the physical environment the M6 and Astra-EX

is being used/tested in. Temperature, humidity, vehicle mounted, office, etc.

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Thingmagic Universal Reader Assistant 2.6 Manuel d'utilisateur Page 34