Thingmagic Astra-EX Manuel d'utilisateur Page 88
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Appendix D: Troubleshooting
M6 and Astra-EX User Guide 88
Reset to the Default Configuration
If you are experiencing a problem with the reader and are having difficulty pinpointing the
cause, it is useful to return the reader to a known state. The easiest method of doing this
is to reinstall the running version of firmware using the Firmware Upgrade Utility
with
“Revert to default settings” selected.
If you are not able to connect to the reader to reinstall firm you can try following the steps
to Force M6 and Astra-EX to boot in safe mode
, forcing a known networking configuration
on the reader, then resinstalling the firmware.
CAUTION!
!
!
If you select the”Erase contents...” and "Revert to default settings"
check box, you will erase any changes made to the reader's configura-
tion settings and revert to factory default settings. If you select this
option, the reader's current configuration settings and any on-reader
files and applications will be erased. DO NOT select this option if you
wish to preserve the reader's current configuration settings
Collecting Diagnostic Data for ThingMagic Support
When experience problems connecting to the M6 and Astra-EX or performing RF
(reading, writing) operations it will be necessary to gather the following information to help
diagnose the problem. This information will often be the first thing requesting when
reporting a problem to ThingMagic support.
Collect the following:
1. Boot Logs: Follow the process for Connecting to the USB Console Port
, reboot
the reader and save the full output from the console.
2. Diagnostics Status and Logs: Save the contents of the Diagnostics Page
and
the output from the Diagnostics Page
| View Log button.
3. M6 and Astra-EX Serial Number: See the 2d barcode label.
4. Controlling software: any details about the software used to control the reader.
LLRP based middleware, MercuryAPI app (what version and language),
platform, etc.
5. Physical Configuration: any details available about the number and types of
antennas connected, cables used, power supply, etc.
- Mercury6(M6) and Astra-EX 1
- User Guide 1
- Contents 3
- Troubleshooting Table 87 6
- Analyzing the Boot Logs 89 6
- M6 and Astra-EX 7
- M6 and Astra-EX User Guide 8 8
- M6 and Astra-EX User Guide 10 10
- M6 and Astra-EX User Guide 11 11
- Hardware Overview 12
- Programming Interfaces 13
- On-Reader Applications 14
- Setting Up the Reader 15
- Setup Procedure 16
- Powering Up the Reader 17
- M6 and Astra-EX User Guide 18 18
- M6 and Astra-EX User Guide 19 19
- M6 and Astra-EX User Guide 20 20
- M6 and Astra-EX User Guide 21 21
- Logging On to the Reader 22
- M6 and Astra-EX User Guide 24 24
- Networking the Reader 25
- Using the Wireless Network 26
- M6 and Astra-EX User Guide 27 27
- ITE device 29
- Using DHCP 30
- M6 and Astra-EX User Guide 31 31
- MAC Address 32
- Fallback Interface Options 33
- CAUTION! 35
- Reader Discovery 36
- Identify Reader 37
- M6 and Astra-EX User Guide 39 39
- Using GPIO 40
- Connector Pinout 41
- Controlling the Reader 43
- Status Page 44
- Query Page 45
- Read Tags 45
- Query Results 46
- Query Settings 47
- Read Settings 48
- Tag Data Settings 48
- Tag Display Options 49
- Monitor Results 49
- Settings Page 50
- Reader Power Settings 50
- Gen2 Protocol Settings 51
- Network Settings 52
- Setting Description 54
- Miscellaneous Settings 55
- Security Settings 56
- Restart Page 57
- Diagnostics Page 58
- Statistics Page 59
- Firmware Upgrade Utility 59
- M6 and Astra-EX User Guide 60 60
- Using Safe Mode 61
- M6 and Astra-EX User Guide 62 62
- Advanced Reader Functionality 63
- ISO 18000-6B 64
- Reader RF Power 66
- Setting the Reader RF Power 68
- Mounting the Reader 69
- Environmental 70
- Tag Considerations 71
- Multiple Readers 71
- M6 Specifications 72
- Physical Dimensions 73
- Supported UHF Tag Protocols 73
- Performance 74
- Regulatory & Safety 74
- User Memory 74
- Astra-EX Specifications 75
- Compliance and IP Notices 78
- Industrie Canada 79
- M6 and Astra-EX User Guide 80 80
- Cable Information 81
- Authorized Cables 82
- M6 Dimensions 83
- Astra-EX Dimensions 83
- Figure 21: M6 Dimensions 83
- M6 and Astra-EX User Guide 84 84
- Appendix D: Troubleshooting 87
- M6 and Astra-EX User Guide 88 88
- Analyzing the Boot Logs 89
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